Barcodes For Small Business Marketing

With the explosive growth in the use of smartphones & other mobile devices, there comes new opportunities for small business marketing. None is more intriguing right now than the use of barcodes.

Known as mobile tags / barcodes, action codes, 2-dimensional barcodces or QR (quick response) codes, these little pictures are starting to show up in all kinds of places...from billboards to business cards and everything in between. They have been used extensively in Japan for several years & have been very successful. So what are they and how can small business benefit?

To start, these barcodes are generated using special programming. Contained within the picture that you see is information that instructs a computer application what to do & where to go. So a smartphone, tablet or other mobile device scans them (using the camera of the device, an application & a mobile Internet connection) and information is automatically pulled up on the device. These barcodes can be created to lead devices to text, photos, videos, websites and more.

A good example of this is being used in the real estate market. A house that is for sale has a special sign out front with a mobile barcode on it. An interested home buyer drives by, stops and scans the sign with a smartphone. Instantly, information is available on the buyers cell phone about the house - maybe the listing on the real estate's web site, maybe a video of the house interior, maybe details about the asking price - the potential is virtually unlimited.

So small business has new opportunities to reach customers with mobile messages. A good example is a QR code that leads mobile devices to a coupon or special deal. This QR code can be included on printed brochures, business cards, print advertising and even a storefront window. Not only is the business marketing to customers with traditional methods, they are engaging the growing mobile market. It is easy to see that the possibilities are endless!

The excitement of new possibilities should be tempered with cautious optimism. Technology is moving at a rapid pace and each new advance requires some adjustment time. While more consumers are becoming familiar with the QR codes, not all mobile users associate them with action. So while it is a good idea to consider how they might be of benefit to your business, don't pin all your marketing plans & hopes to this single aspect of technology.

Watch for more posts in the future about suggestions to implement QR codes and creative ideas for small business to use the barcodes alongside current marketing strategies.

The Importance Of "About Us" On A Website

In the last 10 years, Internet usage in the United States has grown over 150%, with over 77% of the whole US population utilizing the Internet, according to Internet World Stats. That is astounding growth and it is a huge jump in the number of people potentially visiting websites. Even with millions of websites on the web, an optimized, well-built site has the potential of being seen by lots of people. So what sets a site apart, giving it a personal feel in an impersonal Internet experience? The "About Us" page.

Although most sites have them, they are usually undervalued and ignored once they are written. However, with lots of users on the Internet finding lots of information, this "About Us" page is an opportunity to let site visitors know more about a company, its products & services and earn the company a customer. When a consumer is interested in a site, the "About Us" page is among the first three pages they visit. That in itself reveals the importance of this page on any web site.

So here are some practical, easy steps to making more of the "About Us" page:

1. Make a personal connection.
   This page is really a story about the organization - how it started, who is behind it, it's long term goals and mission. But it is also a way to bring a personal connection into the impersonal Internet world. Consider adding pictures and bios and even include some details about hobbies or activities. Include e-mail addresses and links to appropriate contact information, blogs, publications, etc. Site visitors interested enough to read the "About Us" page want to know, like and trust the organization and those involved with it.
   
   


2. Make sure it is up to date.
   This should go without saying but it is necessary to review this page at least once a year, if not more often. Add details about recent projects, major milestones and mention recent awards, recognition or community events. Let the site visitor see that this page is updated often enough to keep them informed of timely details about the business. An outdated page sends the message that the organization does not really value the perception of the site visitor.
   
   


3. Share testimonials from current customers and incorporate social media.
   It is great to speak about an organization in first-person to fill in potential customers about the story of the company. But it is even more interesting and influential to incorporate testimonials. New site visitors are just becoming familiar with the business and what better way to set the stage of loyalty, service and credibility than to use current & past customer testimonials. This is also a great place to incorporate social network links. Potential consumers have the ability to view the company interactions and see discussions & comments made outside the framework of the organizations web site. Touting company accomplishments is one thing but having customers share their experiences goes a long way in developing trust in a potential new business relationship.
   
   


4. Break-up the text with visually interesting additions.
   The "About Us" page is a 24-hour billboard for your company. Spice-up the layout of the page with photos, highlighted text, bullets, links, etc. If the page is paragraph after paragraph of bland text, the 'billboard' is boring, stale and uninviting. Without disrupting the purpose of the page, introduce visual additions to break-up text, provide easy reading and substantiate information. Everything from pictures of the building to graphics depicting the company mission are great options.
   
   


5. Incorporate keywords and other appropriate search engine optimization strategies.
   Just because the "About Us" page is written a little differently and created to appeal to the personal/relationship side of business, that does not mean it should ignore the basics of effective web page design and optimization. Keywords and phrases should be introduced as much as possible within the text on the page. Follow the rules for optimizing a business web page so the "About Us" page is effective on all levels.

An effective, memorable "About Us" page is relatively easy to achieve with some thought, determination and a little know-how. The tips above can help any company web site offer a personal touch to one of the most important pages of the site...that 24-hour billboard where the world learns all "About Us".

Tips For Optimizing Your Small Business Website

Search engine optimization is something every website needs. But before you can make that happen, you need to understand what it is. Search engine optimization (SEO) is the process of refining website content and using various programming techniques to improve a web site's ranking in search engine results. So how does a small business owner go about optimizing their site? Here are 5 basic tips to get started:

1. Good content.
   Text on your site should read well for humans. That may sound silly but in the past, people making sites have tried to do all kinds of things to get search engines to rank them well, including filling pages with hard to read, link-filled, run-on sentences. Search engines have evolved to be able to know what good content looks like. Not to mention the fact that you want site visitors who get to your site to be able to read and navigate through your information effectively.



2. Chose appropriate keywords for your business.
   Focus on no more than 15 key phrases. The goal is to rank well in search engine results for the most important terms and phrases to your business. This takes some time and consideration, as well as using some tools to determine the words that will give you the best quantity and quality of site visitors. A good tool is to use Google Insights. Then once you narrow down the keywords that will be the best for you, start incorporating them into all the pages of your website.



3. Use keywords in content, page titles, page descriptions and links.
   Search engines use very complex algorithms to determine search result rankings and no one really knows all the variables. However we do know that quality, keyword rich content & links help the search engines determine what a website is really all about. So by using your list of 15 key phrases in the text of your pages, in the HTML page titles & descriptions and in any links on your site, you are helping the search engines know even more about your site content.



4. Put names on all images.
   To a search engine, an image is just empty space unless it has what is called an alt attribute. Getting keywords and phrases into the alt attribute of all images on the page replaces the 'empty space' with quality content that the search engine can use to help rank the page.



5. Publish new content and pages regularly.
   Of course, that is a tough one for a small business owner but the more you can share updated information, the more attention your site can get from search engines. An easy way to do it is add RSS feeds of related subjects to a page on your site. Or add a Facebook Page Badge if you have begun working with social networking. Fresh content is important to returning site visitors as well.

Getting a higher search engine rank for your web site is not as straight-forward as following a list of rules and recommendations for search engine optimization. As I noted before, no one outside of the programmers at Google, Bing, Yahoo and other search engine operations really know all the details about how it works. But a foundation of good content, appropriate keywords, smart keyword placement and fresh content is the best place to start building your SEO strategy.

The Case For Cash

An important emphasis has been put on local, small business in the wake of the recent financial problems around the country. Here in Michigan, we are urged to "buy local", "support Michigan business" and put "Michigan first". I have always done my best to do that but I will admit I am doing it more often and with more focus than ever before. In considering how I can personally support local business, I am also trying to use cash as often as possible. Why am I making this case for cash? Let me share a few thoughts.


1) Using cash helps reduce small business costs.
The same purchase made with a debit or credit card costs the business more than if paid for with cash. The costs associated with the convenience of a business accepting debit/credit cards usually consists of a set transaction fee and a percentage of sales fee. Other bank and processing fees may also be applicable. Obviously none of those fees are incurred by the business when purchases are made with cash.

2) Cash can be withdrawn without cost to the consumer.
Many small businesses have the ability to accept debit/credit card payments but on certain sales (say those under $5) they have little or no chance to cover their costs. As a consumer, consider using cash as often as possible for purchases under $10. With ATM's on every corner, it is easier than ever to get cash conveniently. And with free cash withdrawals, it does not cost a dime to have cash in hand.

3) It is a win-win-win.
If the consumer supports small business through patronage and helping keep costs down, that small business has a chance to keep prices down and stay in profitable business. If that small business provides good products & services at good prices along with local expertise & service, consumers will want to support the business. The consumer wins, the business wins and the local economy wins.

It is obviously not rocket science, but the case for cash has clear benefits to local economies. So the next time you are at the ice cream shop, the fruit farm, the pizza place, etc., I urge you to support them with your patronage as well as your cash!

Tips For Better Web Site Performance

Web site performance is a unique topic among small business owners - some are aware that an effective web site can be a great asset, while others are satisfied just having some kind information on the Web regardless of it's performance. I suggest that all small businesses can see a dramatic ROI from improvements to their web site. Here are a few tips to achieve better site performance:

1. Make sure the site design is appealing and follows good usability standards.
   A web site can be optimized for good performance and even rank well in search engine results but no conversions result. If the site is too cluttered, has bad design or is just basically unappealing, site visitors will not find what they are looking for and will give up using the site. Usability tells us web sites have 4-6 seconds to grab a first-time visitors attention - so be sure the design & layout of the site is effective.
   


2. Utilize keywords visitors would use to find the site.
   Turn your focus to the site visitor. The actual purpose of the site is not necessarily self promotion, it is to serve the site visitor. So build your site around keywords that Internet users would type in a search to find your products or services. Then help them find that information quickly and easily on your site.
   


3. Get the right people doing the right jobs.
   With the ease of web site builders and content management systems offered by hosting companies, many small businesses develop their own web sites. Their are literally thousands of new sites created every day. Many site owners believe they can administer the technical, content and search optimization aspects of their site, not to mention the Internet marketing of the site. I suggest that using a professional in those areas can make all the difference in your site performance. It is very unlikely small business owners know all the ins-and-outs of web site development. The ROI for using professionals in at least one those areas far outweighs the cost to get it right.
   


4. Make quality a goal of your site.
   Don't settle for a pieced-together, half-hearted web site - it won't attract many site visitors, it won't rank well in search engines and it certainly won't have many conversions. A small business would never think of creating other marketing materials of poor quality - so why should they settle for a poor quality web site, which has the potential to reach significantly more people? They should do what it takes to create a high quality site, even if that means hiring a consultant or designer.

Just like many other aspects of doing business, what is put into a site is likely what will come out of it. So I suggest small businesses take the steps necessary to achieve better web site performance and enjoy the significant results of doing things right!